Terms and Conditions | Cabinet Queen

TERMS, CONDITIONS AND CONTRACT AGREEMENT BETWEEN CLIENT AND CABINET QUEEN.

TERMS

Cabinet Queen has Statutory and Full Liability Insurance for the cover of any mistaken drilling into pipes /

electrical work, or damage to clients property resulting in replacement of flooring , plastering / painting of the walls,

or plumbing / electrical services required.

The Client agrees to pay Cabinet Queen’s Managerial role / Labour Hourly rate of $95 + GST and complete the job as

payment for the Services provided.

The Client agrees to pay Cabinet Queen’s Travel Hourly rate of $47.50 + GST.
Cabinet Queen's Vehicle, the Laborers Vehicle and The Rental vehicle has a Kilometer charge of 0.95 cents per KM, which also includes fuel costs.
Cabinet Queen’s availability is subject to Mon to Fri 7.30am to 5pm.
If Saturday is requested Cabinet Queens labour will increase to $120 + GST an hour, and the contracted laborers rate will increase to $90 + GST. ALL SUNDAY LABOUR IS EXCLUDED UNLESS A RARE ONE OFF OCCASION OCCURS.
The Client agrees to pay The Labourers hourly rate of $65 + GST an hour for such tasks as driving the

truck, assist with loading, unloading the job, 2 people lifts on installation. Any tricky things Cabinet Queen
may come across and need a hand with on site.

Assembly and pre-setup of the cabinetry e.g. the surrounding coloured panels / bulkheads is required by

Cabinet Queen for the projects efficiency and accuracy prior to installation.

The term of this agreement shall commence on the effective date, as stated at the end of this agreement,

and continue until install is completed.

Cabinet Queen is an independent contractor who must manage and coordinate all trades involved in the project, this is subject to mutual agreement by both parties upon execution of this Agreement.

Neither party is an agent, representative, partner, or employee of the other party. In the event of a dispute, the Parties agree to work towards a resolution through good faith negotiation. This Agreement constitutes the Parties entire understanding of their rights and obligations.This agreement supersedes any other written or verbal communications between the Parties. Any changes to this Agreement must be agreed in writing by both parties.

All Alterations under this Agreement must be sent by email to Cabinet Queen at Admin@cabinetqueenwaikato.co.nz.
This Agreement will automatically terminate when both parties have performed all of their obligations under

the agreement and all payments have been received.

By signing this agreement the client is giving permission for Cabinet Queen to advertise the before and after of the project on either the business website or social network platforms, as this helps Cabinet Queen immensely in drawing in more work for the business.

Upfront Initial Fees Required Prior to Drawing 3D Plans and Quoting

Cabinet Queen does not offer Free at-home consultations. So In order to keep our pricing fair, transparent, and competitive with larger companies, we apply two initial fees per project, both of which must be paid upfront for full-service jobs. If multiple projects are involved, these fees will be assessed on a case-by-case basis which may result in more than one Consultation Fee and Design Fee being charged.
The First Fee is the Consultation Fee which is $150 + GST (Weekdays) / $225 + GST (Saturdays). This covers a comprehensive, in-person consultation where Cabinet Queen brings the portable showroom directly to your location. This service includes:

1. Full on-site measure

2. Design and layout discussions where Cabinet Queen drafts the design sketch and completes a extensive checklist.

3. Cabinet colour, benchtop selections (e.g. laminate, stone, stainless steel, natural timber), along with all other aspects of the project are chosen.

4. Appliance integration (new or existing)

5. Hardware options e.g Lazy Susans, Duplos, Cutlery Trays, Utensil dividers, Blum Space Towers, Soft closing bins, ETC.

6. Coordination of trades (Flooring, Splashbacks, Electricians, Builders, Plumbers, – Cabinet Queens Plumber in particular is highly recommended to uphold product warranties)

If the customer would then like a detailed 3d design and quotation estimate there is a secondary fee which is the DESIGN FEE.
The Second Fee is the Design fee which is $275 + GST. This fee covers the extensive design and planning work that happens behind the scenes, including:

1. Drawing your 3D plans using advanced cabinet software.

2. Gathering trades and supplier pricing for materials and hardware.

3. Producing a detailed and accurate estimated quote.

While Cabinet Queen is happy to work in project stages, please note that this may lead to increased costs, including:

1. Extra truck hire and transport for delivery.

2. Additional labour charges for multiple visits for both Cabinet Queen and the laborer.

3. Potential price increases from suppliers due to market changes.

Providing an Estimate for Clearance Stone Benchtops Due to limited stock and colour availability, a $150 + GST estimate fee applies to cover time, communication, and sourcing efforts.
If a client requests a quote using supplied plans or images for full projects, the consultation and design fees still apply, as Cabinet Queen must complete a site measure and produce detailed 3D plans.
For Small Jobs, Minor Repairs or Retrofitting specialty hardware, a minimum call-out fee of $100 + GST applies (within a 30km radius, up to 1 hour on-site). This fee includes travel, Cabinet Queen’s time, and operational costs. If a client declines the call-out fee but still requests a quote using client-supplied sizes/colours or specifications via communication without a site visit or viewing showroom/samples, and later chooses not to proceed, a $100 + GST quoting fee will apply to cover Cabinet Queen’s time and resources to produce such quote.
Cabinet Queen accepts no responsibility for inaccuracies or errors arising from client-supplied plans, measurements, or specifications.
If a quote is accepted without viewing showroom/samples, and the client later changes their mind, or repeated “back and forth” plan revisions occur due to indecision, additional fees will apply to cover extra time, administration, and redesign changes.
If the quote Expires or is declined, or you later request design changes or reactivation, the following revision fees apply:

1. Minor revisions: $69 + GST

2. Major revisions or larger-scale changes: $138 + GST

If a project is placed on hold, where the client does not engage within 30 days after the consultation or quote, or if changes are made due to indecision, the initial consultation and design fees will be required again when re-engaging with Cabinet Queen. So for best results and to avoid unnecessary charges, please be sure you are ready to proceed before initiating the first consultation process.

Instructions and Modifications

Due to the risk of error or miscommunication, any changes to the design, hardware or specification /dimensions, or any other specific instructions relating to your project will only be accepted prior to the first 50% deposit or will result in additional costs covered by the client to pay the supplier the costs required.
All appliance model numbers must be confirmed before the first 50% payment is made to produce the

cabinets to suit and if anything is changed without informing Cabinet Queen additional costs will occur.

If the client intends to make major changes to the project or no longer wishes to proceed, they must notify Cabinet Queen promptly and provide the reason for the decision. Timely communication ensures that Cabinet Queen can formally close the project and dedicate resources to active jobs.

Any changes or alterations to the job after the client has paid the 1st instalment is at Cabinet Queens

discretion. So prompt payment is necessary by the client, as the client is agreeing to this agreement and
ESTIMATED quote given by Cabinet Queen.

Where a client requests Cabinet Queen to contract to their business to assemble / install their products the following services will be charged out on the invoice - The invoice will be split so the client must pay 50% upfront and the remainder 50% on the day of completion of the assembly and installation.
Services Include:

A. Cabinet Queens Contracted Hourly Rate: $55 + GST
B. Cabinet and Component Rate - E.g. Base Cabinet, Tall Cabinet, Filler, Toe kick, Skirtings Cut, Etc
C. Consumables used e.g. Cover caps, screws, silicones, gap fillers, adjustable shelf studs, all other products required to build and install.
D. Business Vehicle Kms and Fuel charge from Cabinet Queens workshop to contractors clients site / clients workshop

The Terms between the client and Cabinet Queen must be in Writing between both parties to state the above Terms for Contracting out before any work commences.

Cabinetry Design and Plans

Both CAD plans and all attachments emailed to the client are restricted to confidential mode and cannot be shared, downloaded or printed out to

share with friends / family or other Cabinetry businesses. This secures the risk of copyright from happening where the client may take Cabinet Queens files to an outside party which could result in using Cabinet Queen's expertise and information. This is underwritten in the privacy ACT 2020, and if copyright was to occur legal avenues can be pursued by Cabinet Queen.

The CAD Drawings and final plans that are supplied by Cabinet Queen and given to the client acts as a

visual representation of the format and to assist with the visualization of the cabinetry project at hand e.g.
the kitchen, laundry wardrobe etc. We will do our best to confine the design to the customer’s requirements,
however we take no responsibility for any last minute changes after the first 50% payment is made.

Cabinet Queen will require additional costs to fulfill any set changes which is stated in the Terms section.
Other trades-people may use these drawings at their own risk and we can take no responsibility for any

work done by others based on these drawings.

It is the responsibility of the client to ensure that the drawings conform to plumbing, gas fitting, electrical or

any other building regulations.

If in doubt the client should seek the advice of a builder or other qualified professional.

Cabinetry and Overall Project Pricing

All quotes are an ESTIMATE and subject to change upon work being carried out. Final invoicing will reflect actual costs. Final invoices may have a variability of 10–15% from initial estimate depending on site conditions, supplier price changes, or unforeseen factors. Cabinet Queen will be fully transparent if such events were to occur.
Cabinet Queen will be organizing all items for the project. Upon ordering, longer time frames or delays may occur which are out of Cabinet Queen’s control. Please be vigilant, considerate, and work with the leading Tradesperson. Every stage of the project is done solely by Cabinet Queen, so patience and understanding are appreciated.
All screws and sundries necessary to assemble and install the cabinets, including finishing items, will be charged in the quote under Consumables. Cabinets are fully assembled and installed by Cabinet Queen and there will be no warranty for cabinets that are not supplied or assembled by Cabinet Queen.
ESTIMATE quotes where only labour is required by Cabinet Queen are valid for 7 days and subject to change upon alterations or extra time spent revising plans. ESTIMATE quotes where Cabinet Queen organizes and liaises the full project are valid for 30 days and subject to change upon alterations or extra time revising the scope.
Any promotional discount offered is valid only within the 30-day quote period. These promotions are applied in good faith, offering substantial savings by factoring in suppliers, trades, and project management. After expiry, Cabinet Queen cannot guarantee the promotion remains, as it prevents misuse of time, resources, and professional contributions.
Renewal of a promotion after the expiry date will only occur if the client has provided reassurance to Cabinet Queen that they intend to proceed before the expiry date, or if the client requires appropriate time to organise their finances in order to move forward with the project.
A revision fee of $69 + GST or $138 + GST will be invoiced under the following circumstances: if the quote has expired, or if the client requests alterations after the quote has been issued. In some cases, revising a quote may require extra time beyond the standard scope, which Cabinet Queen will communicate before proceeding.
A deposit of 50% of the estimated quote secures Cabinet Queen’s services and all products for 30 days, excluding labour. We reserve the right to make price changes unless a deposit has been paid. Deposits are non-refundable should the customer change their mind.
Stone benchtop prices are only verified after the template has been done. Additional charges may apply for difficult access or extra travel costs. Any flat-packed cabinetry or items quoted according to customer-provided sizes remain the full responsibility of the customer. Such items are not warranted by Cabinet Queen, as stated in this binding contract.
We endeavor to resolve but take no responsibility if items from a 3rd-party supplier are made incorrectly, out of stock, or increase in price. Cabinet Queen will communicate such issues if they arise. Cabinet Queen cannot guarantee supplier prices will remain the same over time. For the most cost-efficient outcome, we recommend completing your project in one well-planned stage.

Payment Terms

Unless otherwise stated GST is included in all our prices.
For a project supplied and installed by Cabinet Queen, the First 50% of the overall job is required to pay for

costs in advance and confirms you are happy with the job, any changes you may request will adhere to
additional costs to do such changes. The final 50% deposit is due 14 days after the invoice from the first 50% being paid or prior to work being fulfilled for smaller repairs / jobs.

The full 100% payment is required before cabinets, benchtops, accessories, and/or installation services can

be released for delivery, or otherwise provided.

Where a client pays a deposit to secure materials - The material will remain with the supplier until the full estimated quote is accepted and the full 100% is paid, these are not only Cabinet Queens Terms, but Cabinet Queens suppliers terms, as it covers not only a stocking fee until the client is ready to proceed but also covers a client changing their mind and not proceeding with the estimated quote after securing the materials.
For plans and cabinetry supplied by a client the payment terms are to be discussed and agreed to by both

parties.

The lead time for the full completion of the project will depend on delays from the suppliers, so please be

vigilant.

Any items ordered from suppliers by Cabinet Queen will allow customers flexibility in adjusting their order

before the final 50% is made, but will result is final invoice being altered to suit these changes.

If you are paying by Internet banking - you will need to allow sufficient time for the funds to be cleared before

your order is accepted and processed.

Credit Card (Visa and MasterCard only) payments will incur a 2.5% surcharge.
Payment to Cabinet Queen is required by Internet Banking into their bank account below:

ASB Alisha CAMPBELL – 12-3449-0888584-00

Clients will incur 2% interest per month on any overdue invoices.
Any Outstanding debts over 60 days may be sent/sold to a debt collection company at your cost.

Delivery

A rental such as a van or truck may be required to deliver the assembled cabinetry and surrounding panels.
A bond is required for a truck, van or trailer as this covers KMs travelled, fuel and a security deposit on the remainder for unforeseen circumstances, this does not get refunded back to the client.
A Delivery fee will be applied as this includes the rental truck costs, and the non-refundable bond, KMS and

fuel costs. (Rental Price is Subject to change depending on size of truck and for type of project. It will be a 2
person Delivery team)

Delivery is between the following boundaries:

North: Huntly
South: Kihikihi
West: Waitetuna
East: Morrinsville

Any delivery outside these boundaries has additional fees to cover KMS, fuel and travel fees.
Delivery is to be done Monday - Friday, during normal business hours, door to door if the driver is able to

driver the truck up to the door, if driveway is insufficient for the truck to come up to the door, making unload
of the project efficient then additional charges will made for the unforeseen time spent on the 2 peoples
labour.

Assistance will be provided by the contracted labourer if the job involves tall units, panels, benchtops, heavy items, or any two-person lifts. Under no circumstances, to avoid injury, is the client to assist Cabinet Queen.In some rare occurrences, delivery may be postponed to ensure a safe delivery of the items.
A minimum of 3 days' notice must be given of any changes to the scheduled delivery date from either party.
If the customer requested the items to be left without being present, they are accepting full responsibility of the items if they may be damaged from weather events or if any item was to go missing left unattended.
The customer is to provide us with as much information as possible on the location prior to delivery, e.g. Gate codes, steep driveways, multiple or better access driveways for the truck, dogs being loose, to ensure safe, efficient and on-time delivery.
It is the client's responsibility to ensure adequate site access and secure storage for delivered goods. If this

has not been done and the Cabinet Queen is obliged to return to site at another time to deliver, an
additional charge may incur.

Full access is required into the space for delivery to then store units prior to installation into a space near the

required location, and must not be stored outside in any circumstance.

Removal / Dumping of old Cabinetry

Cabinet Queen does offer removal / dumping of old cabinetry but as stated earlier in contract, client will be charged $95 + GST per hour.
Cabinet Queen will include in the quote as an optional service for the removal , labour and dumping fee costs to remove the clients cabinets.
A rental trailer may be required for dumping existing Cabinets, appliances, and all rubbish for the project if the client requests this on consultation, this cost will be incorporated into the Dumping Service.

Installation

Under no circumstances is Cabinet Queen or the laborer to stay at the clients offered accommodation or residency, this is strictly enforced for privacy , and personal / professional boundaries. If the client refuses to agree to this Term Cabinet Queen can refuse to offer working for the client.
The site must be fully prepared for Cabinet Queen to commence installation. This includes completion of all electrical and plumbing adjustments, and the installation area must be cleared and accessible upon delivery. If the site is not ready as required, any delays or additional labour will be charged in full to the client.

On the date of installation there must be clear access in the driveway for the truck to reverse in and allow for

a tail lift. Driveway must have the appropriate room for delivery and unloading.

On installation there must be full and clear access to and from the space where the work is being installed by

Cabinet Queen.

It is highly recommended that all young children and animals are kept clear of the installation area for safety reasons. Any delays caused by children, animals, or client interference will result in additional labour costs, as outlined in this contract.

While the installation is being fulfilled Client must be respectful, mindful and above all keep the professional

boundaries.

While Cabinet Queen is working, its best to leave all staff involved to their jobs as any

disruptions can set the labour and job back immensely. Unless Cabinet Queen or other trades are initializing
the interaction. This is very important as this effects the jobs overall pricing and may result in an additional
invoice after the job has been completed.

It is the customer's responsibility to coordinate with Cabinet Queen. Cabinet Queen then needs to coordinate

with the plumber and electrician either supplier by the customer or Cabinet Queen to then do the full project
managing.

It is the full responsibility of the client to review and confirm their satisfaction with all colours, hardware, specifications, contracted trades tasks associated and 3D drawings prior to paying any deposits and proceeding toward installation. Cabinet Queen’s liability is limited to the replacement of faulty goods only and does not include the costs of removal or re-installation. Should the client request any changes to the approved plans or supplier products that result in the uninstallation or reinstallation of cabinetry, the client will be fully responsible for all associated labour and consumable costs incurred by Cabinet Queen.

Note: some panels are supplied over-sized to allow scribing by the installer - if required.
All panel sizes must be checked before installation by Cabinet Queen.
Under no circumstances is Cabinet Queen to pay for any other trades or unexpected work for the project to

then be installed. E.g. plumbing/ gas fitting, sparkys, or builder’s adjustments required. This must all be
completed and ready prior to cabinetry installation.

Any alterations required to plumbing, electrical or the house that may affect the installation is the

responsibility of the customer. Cabinet Queen is not to be held accountable unless Cabinet Queen has
missed crucial information to what is required by the trades involved then that’s when Cabinet Queen will be
held accountable.

Returns / Refunds

The surcharge from a credit card or master card won’t be refunded.

If the client was to cancel the job due to grievances or concerns Cabinet Queen Will only refund what is due
to the client excluding labour already fulfilled by Cabinet Queen. The client will only receive the product flat-
packed / costs of good that have already been paid by the client.

Cabinet Queen will track labour quoted and will only give a refund if set hours are completed well inside the

quoted hours.

If the client has only paid 50% and won’t agree to pay the remainder 50% then no refund will be given as

cost of goods / labour are only just being covered in the first 50%.

Cabinet Queen won’t accept returns or refunds after installation due to change of mind, so please confirm

everything in the quote adequately. For example, if a cabinet does not meet the client’s requirements, or
you change your mind about the colour or finish, we are unable to accept returns.

If an item is faulty we will meet our obligations under written by my suppliers Terms and Conditions, and

Warranties.

Lead Times

Installation by Cabinet Queen, along with all other trades coordinated by Cabinet Queen, can generally be expected within approximately 4 to 10 weeks from the initial 50% deposit. This time-frame may vary depending on Cabinet Queens current schedule / workload, the client’s location, communication between all trades involved, and overall planning with the client in case of any unforeseen circumstances.
The estimated lead times may vary due to factors such as supplier factory workloads, staff availability, material supply issues, or other unforeseen circumstances. If any delays occur, Cabinet Queen will inform the client in advance. However, no consequential claims or compensation will be accepted for any reasonable delays beyond the quoted lead time.
The flat packed Melamine components can be ready for collection from the supplier in approx 10-12 working days unless unexpected delays have occurred from their third party supplier. Then Assembly and Pre-set up can occur by Cabinet Queen.
Designatek Profiled Panels / fronts can be ready for dispatch in 5-15 working days depending on the finish requested from the client.
Laminate tops can be ready for dispatch in approx 3-5 weeks after templates have been completed or final measurements have been taken. Not all locations can be supplied laminate tops by my suppliers.
Stainless and Stone tops can be ready for dispatch in approx. 5-10 working days after templates have been completed or final measurements have been taken. Not all NZ locations can be supplied stone tops by my supplier.
Solid Timber Floating Shelves or Benchtops can be expected in approximately 5-15 working days from ordering.
Glass Splash-backs have an estimated turnaround for installation of 10-15 days from templating.

Warranty

The entity giving this warranty is Cabinet Queen.
To ensure full warranty coverage on all cabinetry and parts installed around water-connected areas — including dishwashers, washing machines, and plumbed-in fridges. The following conditions apply:

1. The client’s plumber must be a certified tradespersons, and proof of certification must be provided to Cabinet Queen prior to any work commencing.

2. This warranty excludes any damage or issues resulting from client misuse, negligence, or improper installation of appliances or plumbing connections.

3. Cabinet Queen can alternatively arrange for her contracted certified plumber to complete the required plumbing works, and this cost can be included in the quoted estimate for convenience and warranty assurance.

For the client to get the full warranty of the products Cabinet Queen quotes and then sells, Cabinet Queen must do a physical measure, supply and installation of the cabinetry/products we have available to you. If a client did want Cabinet Queen to just supply the flatpack or supply and install to their dimensions or plans, sadly no warranty would be given so it's definitely very important for all the top quality products I offer to have Cabinet Queen liaise and manage your project.
If Any Leaks from plumbing, Old Appliances, heat damage from incorrect use of appliances or potential mistreatment of the

products were to occur where the client has not wiped away such spillage which may result in swelling or
PVC damage from constant long exposure will not be covered under warranty and replacement parts
must be covered at the client's discretion, some products supplied by Cabinet Queens suppliers are merely only
Water Resistant not Waterproof.

All WARRANTIES and CARE AND MAINTENANCE documents will be sent to client upon completion, for

the cover of all products supplied by Third Parties of Cabinet Queen.
Subject to proof of purchase and the terms of this warranty statement, Cabinet Queen warrants to the
original purchaser of suppliers products stated below, that the product will, subject to compliance with the
conditions below, be free from defects due to defective factory workmanship or materials.

The warranty period in respect of the product type is as follows:

Designatek Colour - 10 Year Warranty
Melamine from the 3 suppliers and Manufactured by Cabinet Queens Flat packer (Intawood) – 10 Year Warranty
Blum Hardware – Limited Lifetime Warranty (Refer To Blum's Guidelines)
Hettich Hardware - 10 Year Warranty
Rocket Hardware – Tapware is 10 years, Sinks are 25 years.
Integrity Sinks - 10 Years from the Date of Purchase
Fit Warranty – Non Electrical Products = Lifetime warranty, 2 years for electrical products.
ENKO - 10 Years Warranty
Archant Warranty – 12 Months
LED Stuff - 24 Month Warranty
Glass Splash back - 10 Years from Defects in Workmanship and Materials from Completion Date.
Flooring Xtra - Laminate, Carpet, Vinyl, Timber, LVT, Hybrid - All Flooring Types will have a specific Warranty Period of 5, 10, 15 or 20 years from the date of purchase and will be specified on the invoice sent to client - Warranty Period Will also depend if its Residential or Commercial.
Stone Benchtops – 10 years for the materials, 5 years for the warranty of joins and workmanship.
Laminate Benchtops – 4 Years
Stainless Benchtops - 15 year Warranty
(Terms and Conditions Apply on all the above suppliers website.)
16. Appliances - All Models will have their own Manufacturers warranty so Cabinet Queen will register the product upon receiving the serial number and all Warranty Claims must come directly through Cabinet Queen, who will organize the repair or replacement of parts.

The warranty period commences from the date of installation on site.
This warranty does not apply to any products sold as seconds, display stock or products identified as having

a defect.

This warranty represents the only warranty given by Cabinet Queen, and no other person(s) or organization

is authorized to offer any alternative.

If a claim has been successful, some items may not be in stock as they may require production in order to

be supplied. This estimated time of production is variable due to factory conditions, supply chain
management, and is subject to wait times exceeding what may normally be expected for an item which has
been purchased.

Cabinet Queen Reserves the right to provide an estimated timeframe in which the item will be produced, but

this is subject to change. We will try to notify you of any changes where possible.

Conditions of Warranty

This warranty is strictly subject to the following conditions:
Cabinet Queen will not be liable for breach of warranty unless the claimant has a valid claim and submits a

claim in writing to Cabinet Queen or the authorized distributor the product was purchased from.

The written claim must be made within 30 days from the installation date and defect would have become

reasonably apparent, or if the defect was reasonably apparent prior to installation, then the claim must be
made prior to installation.

If an item is installed, and later found to have been defective, the claim will be determined on a

case-by-case basis. Defective items should not be installed, as installation is an indication of
accepting the condition to be fit for installation.

The claim to Cabinet Queen must include the following:

Proof of purchase.
The name of the original purchaser and the order number that the product was purchased in.
The date on which the defect became apparent.
The name of the affected product and description of which part of the product is affected.
Photos of the affected product, including a close-up of the fault or defect, and if possible, a photo of any labels on the product or packaging it was packed in.

The warranty is personal to the original purchaser of the product purchased and used in New Zealand and is

not transferable.

The product must be installed in accordance with all applicable legal requirements.
The claimant agrees to provide information in relation to the installation and/or maintenance of the product

reasonably requested by Cabinet Queen in assessing any claim.

All other products applied to or used in conjunction with Cabinet Queen Products, must be applied, used,

installed and maintained in accordance with the relevant manufacturer's instructions.
This warranty does not cover:

Products not purchased from an authorized Cabinet Queen distributor.
Products which have not been paid for in full.
Products which are re-sold or re-supplied or constitute second-hand goods.
Normal wear and tear.
Usage other than normal personal, domestic or household use.
Assembly and installation that is not in accordance with supplied instructions.
Defects which have been disclosed as a feature or limitation of the products in any literature

published by Cabinet Queen.

8. General colour fading, discolouration or damaged due to direct and indirect light (exposure to direct sunlight should be avoided).

9. Slight variations or differences in the visual features of the products inherent within the manufacturing process.

10. Damage caused by accident, misuse, abuse, negligence, improper handling or failure to follow supplied care and maintenance directions (please refer to the website or documents sent for maintenance and care guides).

11. Damage resulting from exposure to excessive heat, moisture, ultraviolet light or physical or chemical abuse that the product is not designed to withstand (such as, but not limited to, oven cleaners, floor and paint strippers, and other harsh chemicals).

12. Damage or problems resulting from alteration, modification, incorrect adjustment, operation or repair or use of the product which is inconsistent with supplied product instructions (such as, but not limited to, cutting a product and failing to seal the cut edge appropriately), or using with inappropriate accessories.

13. Damage, problems or failure caused by acts of God, fire, wind, lightning, flood, storm, vandalism, earthquake, war, civil insurrection, pests, vermin, insects, spiders, microorganisms, or interference by foreign objects or matter affecting the product such as dirt, debris, soot or moisture.

14. Damage, problems or failure caused by extreme weather conditions, including, but not limited to, hail, salt, or other harsh substances.

15. Products which have been installed in an outdoor setting, or a portable or mobile building, structure or application including, but not limited to, a caravan or boat.

16. Products which are re-installed at a location other than the original installation site.

17. Damage or problems resulting from inadequate support or design of the structure to which the product is installed.

18. Products where repairs have been made or attempted by a service provider other than one approved by Cabinet Queen.

19. Products which have infinitesimal defects, such as hair-line scratches, will not be replaced under warranty. These defects must be visible from 600mm away in natural interior lighting, or 1000mm away when viewing the defect from an angle of 45 degrees. For more information on the MBIE building code standard, which is used for the purposes of determining faults in accordance with the Building Code Act 2004, please visit www.building.govt and find the relevant documents relating to Tolerances, materials and workmanship.'

20. With regards to measurements advertised, standard sized doors will be usually 4mm less than the overall cabinet size. For example, a 400mm base cabinet will have a door of 396mm width as a standard size. Our upper and lower tolerance for sizing faults is ±2mm, meaning a door which is 395~399mm would be considered non-faulty with regards to the example above.

21. With regards to doors and/or panels bowing, our upper and lower tolerance is set at the standard of 3mm per meter of door or panel. This measurement is taken by placing the panel or door on a completely flat surface and measuring the distance at the widest point between the flat surface and the door. For example, a 2-meter door would have a tolerance of up to 6mm.

Cabinet Queen warrants that it will, at its discretion, as sole remedy for breach of this warranty elect to:
Supply a replacement for the defective product; or

a) Rectify or repair the defective product; or

b) Pay the cost of the replacement or rectification of the defective product.

If a defective product is repaired or rectified, the original warranty period will continue to apply based on the

original date of purchase of the relevant product.

If the affected product has been discontinued, Cabinet Queen may offer, at its option, a replacement with a

similar product. Cabinet Queen does not warrant that replacement will fit any existing fixtures or chattels,
which include, but is not limited to, appliances and/or components, sinks, taps, dishwashers, ovens,
stovetops, range-hoods, plumbing, electrical, flooring, windows, walls, ceilings and other cabinetry or
furniture.

All guidelines and recommendations provided by Cabinet Queens' trades, suppliers, and fabricators must be adhered to in accordance with their respective Terms and Conditions and Warranties.
Example: All cable ports installed into any bench-top material must be glued securely into the hole. This is a mandatory requirement to avoid voiding the manufacturer's warranty and is considered the safe and proper installation procedure for cable ports.
In order to assess a claim, it is the claimant's responsibility to arrange the return of the product in question to

Cabinet Queen for assessment.

The claimant may be charged a fee for labour or service if:

The issue with the product is not covered by this warranty
There is no fault or defect with the product.

Cabinet Queen is liable only to the extent of the amount paid to us for products, and/or the costs associated

with completing any remedial or repair work which is determined to be as a result of Cabinet Queen failing to
comply with the aforementioned guarantees.
In no event shall Cabinet Queen be liable for any special, consequential, incidental or indirect
damages whatsoever (including, without limitation, damages for loss of business profits, business
interruption, loss of business information, or any other pecuniary loss) arising out of the use of or
inability to use the products, even if Cabinet Queen are aware of the possibility of such damages
and known defects.

To the maximum extent permitted by law, all warranties, conditions, liabilities and obligations other than

those specified in this warranty are excluded.

These warranty exclusions apply only to the extent permitted by the New Zealand Consumer Guarantees Act 1993.

COVID-19

If either party or their household tests positive for COVID-19, they must inform the other party immediately so rescheduling can happen. Rescheduling will occur at no penalty to either party.

Ownership of All Goods

Ownership of goods will transfer to the client once final payment and full installation has been received.
These payment terms are strictly enforced so please make sure you are fully in agreement with them

prior to placing your order.

Deposit and Ownership of Materials Secured

When a client chooses to secure materials prior to the commencement of work, Cabinet Queen will issue a separate Securing Materials Contract specific to this purpose.
Payment of a deposit, which includes a 50% payment toward the quoted amount, constitutes the client’s full acceptance of these Terms and Conditions and forms a binding contract between both parties, regardless of whether a signature has been provided.
All materials secured with the deposit will remain the property of the supplier until:

1. The full estimated quote is formally accepted by the client, and
2. 100% of the total estimated amount is paid in full prior to the commencement of any installation or work by Cabinet Queen and/or its associated trades and suppliers.

This policy aligns with the terms of both Cabinet Queen and its suppliers, ensuring protection against project delays, cancellations, or client “change of mind” once materials have been secured.
The deposit serves three purposes:

1. Stocking Fee – to cover the cost of holding, reserving, and managing limited-stock or clearance materials until the client is ready to proceed.
2. Risk Coverage – to protect Cabinet Queen and suppliers from costs or losses if the client later decides not to proceed with the project.
3. Restocking Coverage – Cabinet Queen reserves the right to apply a restocking fee of $450 + GST on returned items. This covers administrative, handling, and repackaging costs. Custom or special-order items may be non-returnable or subject to a higher restocking fee, in line with the supplier’s Terms and Conditions.

By paying the deposit, the client acknowledges and agrees to all of the above terms.

Cabinet Queen
Alisha Campbell (Owner)
Date Modified: 20th October 2025